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Knowledgebase: How to pay my order
How to buy digital currency using SWIFT/SEPA bank transfer?
Posted by Michael A on 25 December 2013 02:47 PM

To buy bitcoin or another cryptocurrency using bank wire transfer SWIFT or SEPA all you need to do is follow a few simple steps:

1. Create an order filling "Buy cryptocurrency" form. Please pay attention to all fields, do not enter bogus information!

Please fill the buy bitcoin form with your personal information


Right after clicking "Make order" button, you will become a registered user automatically – the password will be generated and emailed to the specified address.

2. Depending on amount ordered and few other factors, you may need to pass through the verification process. The identification requirements exclude smallest amounts, so usually you can try the quality of our service without providing your ID. 
Please pass through the verification (if required), it’s fast and easy!
You can read about the verification process in details in article "How to become a verified user?". After we confirm your identify (that can take from a few minutes to a few hours), you will be able to use our service almost without restrictions! Identification is required only once. *

3. After required documents/information are approved, you will get an email. Now you need to log into your Personal Account and check the "Orders" page. Click "Details" button:

Please choose the current buy e-currency order and click the details button


On the order page you will find our bank account information, payment details, etc. Please pay attention to details of payment (memo) and don't forget to include your order number into the wire message (memo to payment)! Processing of transfers with wrong payment details (especially without order number) may be delayed. If you’ve decided to change your order amount, you should create another order with correct number, or in case of minor changes just leave a message in your order page. Remember that any inaccurate information can slow down the processing speed! Another important restriction is that you should wire the money from your own bank account, please read the article about 3rd party deposits for detailed information.

4. After you’ve sent the transfer, please don’t forget to click "Report Payment" button, located at the bottom of order page.
When the bank wire will be sent, kindly report the payment!
Kindly specify the name of bank you’ve used:

The last step – please specify the bank name, you used to send the transfer to buy bitcoins!

And that’s all! Immediately after the transfer has been credited to our bank account, bitcoin or another ordered cryptocurrency will be deposited to your account automatically. You will receive email notification with confirmation that the order status has changed to "Completed" with a link to independent website blockchain.info.

When we’ll send your btc, we’ll provide you with the confirmation!

If you will read the message carefully, you will find a link to a survey. Please spend a minute participating! Share with us your opinion about the website/service quality and simplicity. Kindly point us to anything you disliked (if any). Thanks in advance!

Depending on your bank, the wire transfer usually takes from 1 to 3 business days to arrive. Please keep in mind, that depending on your order type, you will have a time limit. If the funds will arrive after expiration of this time and the bitcoin (or whatever cryptocurrency you ordered) exchange rate changes, your order will be recalculated using the current rate. In such case, resulting amount of the deposit might be different from the original one. Please refer to the "What if bitcoin (or other cryptocurrency) rate will change during the process of payment" article for more information.

We have prepared detailed description of every step you should take, making your first order can be a bit confusing, especially if you’ve never purchased digital currencies before. Please don’t hesitate to contact our support team if something is unclear, we are here to serve you 24/7/365!


 * - with some exceptions, please refer to Overview/Our Verification Rules page in your Personal Account to see the current set of verification rules and limits.

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